Embedded Files
Streamlining Healthcare Compliance Monitoring
About this project
Note: Due to the confidential nature of this internal dashboard, I am unable to share screenshots or mockups. While the final designs cannot be publicly shared due to internal data sensitivity, this case study outlines the core UX strategies and design decisions I led throughout the project.
Role: UX/UI Student Assistant
Company: NYS Department of Health – Office of Aging & Long Term Care
Team: Solo designer collaborating with data analysts and stakeholders
Tools Used: Tableau, Figma
Timeline: 8 Months
Impact: Reduced review time by 80% | WCAG-compliant | Adopted by multiple teams
Overview
In the wake of New York’s COVID-19 crisis, public trust in how nursing home deaths were tracked and reported fell under intense scrutiny. Investigations revealed major undercounting and sparked calls for better transparency and oversight. NPR Coverage
During this pivotal time, I was part of the design effort at the NYS Department of Health’s Office of Aging and Long Term Care, helping enforcement teams monitor compliance across nursing homes. My role was to design the internal Tableau dashboard that analysts used to detect violations, making it faster, more accessible, and more actionable. This project gave me firsthand insight into how UX design supports real world accountability and helps protect vulnerable communities.
Goals
Centralize data from multiple sources
Create an interface that supports quick scanning and filtering
Standardize data visuals in line with DOH branding and accessibility requirements
Impact
80% faster access to critical data
Expanded adoption across multiple teams
Compliant with WCAG & DOH branding
Empowered analysts, enforcement, and supervisors with one unified tool
The Problem
This lack of clarity delayed reporting and decision making, during a time when every day mattered for vulnerable nursing home residents.
In the aftermath of the COVID-19 crisis, NYS needed tighter oversight of long-term care facilities. But enforcement and analysts were working with:
Outdated Excel sheets with no version control
No centralized source of truth for facility data
A fragmented Tableau dashboard with randomly placed tables and maps
Analysts struggled to locate high risk facilities quickly
Visual inconsistencies and non-compliant accessibility
Data interpretation required excessive manual filtering
Users
Data Analysts
Responsible for maintaining and visualizing data
Supervisors
Monitoring statewide compliance trends and resource allocation
Enforcement Officers
Incident tracking and regulatory reporting
User Research
Conducted stakeholder interviews with analysts, and supervisors to understand their workflow and pain point
Walkthrough of the current dashboard
A content and accessibility audit
Key Insights
Discovered that critical data was scattered across various excel spreadsheets
Unreliable data updates, unclear data ownership, time consuming access
Uncovered user needs: real-time visibility, centralized insights, simplified comparisons across facilities
Users struggled to find the right data quickly
Update timestamps were missing or unclear
Excel-based data was not version-controlled or universally accessible
Feedback & Iteration
I ran informal usability walkthroughs with analysts and enforcement staff.
Based on feedback, I:
Grouped insights into collapsible content zones
Added dynamic date indicators to address data freshness concerns
Design Goals
Unify fragmented information into a single source of truth
Visualize critical compliance metrics clearly
Enable action through interactive filters and prioritization tools
Meet standards for WCAG accessibility and DOH branding
Solution
Visual Components
Filters for: number of residents, vacancies, incidents, and sick patients
Trend graphs highlight areas of concern
Drill downs enable users to move from statewide to facility-level data
Timestamp indicators show when data was last updated
Interactive State Map
Shows all nursing facilities in NY
Hovering reveals key info (location, last inspection, violation status)
Accessibility & Brand Alignment
Used DOH brand colors and typography for visual consistency
Conducted WCAG audit to ensure sufficient contrast
Results
Google Sites
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