Dashboard Design

Streamlining Healthcare Compliance Monitoring

About this project

Note: Due to the confidential nature of this internal dashboard, I am unable to share screenshots or mockups. While the final designs cannot be publicly shared due to internal data sensitivity, this case study outlines the core UX strategies and design decisions I made throughout the project.

Role: Lead UX/UI Designer

Company: NYS Department of Health – Office of Aging & Long Term Care

Team: Solo designer collaborating with data analysts and stakeholders

Tools Used: Tableau, Figma

Timeline: 8 Months

Impact: Reduced review time by 80% | WCAG-compliant | Adopted by multiple teams

Overview

In the wake of New York’s COVID-19 crisis, public trust in how nursing home deaths were tracked and reported fell under intense scrutiny. Investigations revealed major undercounting and sparked calls for better transparency and oversight. NPR Coverage

During this pivotal time, I was part of the design effort at the NYS Department of Health’s Office of Aging and Long Term Care, helping enforcement teams monitor compliance across nursing homes. My role was to design the internal Tableau dashboard that analysts used to detect violations, making it faster, more accessible, and more actionable. This project gave me firsthand insight into how UX design supports real world accountability and helps protect vulnerable communities.

Goals

Centralize data from multiple sources
Create an interface that supports quick scanning and filtering
Standardize data visuals in line with DOH branding and accessibility requirements

Impact

80% faster access to critical data
Expanded adoption across multiple teams
Compliant with WCAG & DOH branding
Empowered analysts, enforcement, and supervisors with one unified tool

The problem

This lack of clarity delayed reporting and decision making, during a time when every day mattered for vulnerable nursing home residents.

In the aftermath of the COVID-19 crisis, NYS needed tighter oversight of long-term care facilities. But enforcement and analysts were working with:

Outdated Excel sheets with no version control
No centralized source of truth for facility data
A fragmented Tableau dashboard with randomly placed tables and maps
Analysts struggled to locate high risk facilities quickly
Visual inconsistencies and non-compliant accessibility
Data interpretation required excessive manual filtering

Users

Conducted stakeholder interviews with analysts, and supervisors to understand their workflow and pain point Walkthrough of the current dashboard A content and accessibility audit

Key Insights

Discovered that critical data was scattered across various excel spreadsheets
Unreliable data updates, unclear data ownership, time consuming access
Uncovered user needs: real-time visibility, centralized insights, simplified comparisons across facilities
Users struggled to find the right data quickly
Update timestamps were missing or unclear
Excel-based data was not version-controlled or universally accessible

Key Design Decisions

Centralizing data with clear hierarchy

A unified layout replaced the fragmented table and map structure, organized around how analysts actually scan for risk: filters for residents, vacancies, incidents, and sick patients, with trend graphs surfacing areas of concern and drill downs enabling movement from statewide to facility level data.

Making data currency visible

Timestamp indicators were added to every data source so analysts could immediately assess reliability without hunting for it.

Interactive state map

All nursing facilities plotted in a single view. Hovering surfaces key information: location, last inspection date, and violation status.

Accessibility and brand alignment

Full WCAG audit conducted. DOH brand colors and typography applied throughout for visual consistency and compliance.

Outcome

Metric

Before

After

Data Access Time

Data Source Trust

Layout Structure

Adoption

15 Minutes

Low

Fragmented

1 Team

3 Minutes

High (Timestamped source)

Unified, Visual hierarchy

4+ Teams

Reflection

This project showed me how directly UX decisions affect real world accountability. Designing for analysts working under pressure, with high stakes data and vulnerable people on the other end of every decision, made clarity and speed non-negotiable. It also reinforced how much trust hinges on the small details: a missing timestamp or an unclear data source can undermine confidence in an entire system.